Refund & Cancellation Policy

We want you to be happy with your purchase from LuxSavvy. This policy explains cancellations, returns and refunds.

1. Order cancellation

You can request a cancellation before your order is dispatched by contacting us at lux.saavy@gmail.com. Once an order has been shipped, it can no longer be cancelled but may be eligible for a return.

2. Returns

You may request a return within 7 days of delivery if the item is unused, in its original condition and packaging. Certain items (for hygiene or safety reasons) may not be returnable; this will be noted on the product page.

3. Damaged or wrong items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no extra cost.

4. Refunds

Once a return is received and inspected (or a cancellation is approved), your refund is processed to the original payment method within 7–10 business days. The time for the amount to reflect in your account depends on your bank or card issuer.

5. How to request

Email lux.saavy@gmail.com with your order number and reason. See our Contact page for all the ways to reach us.

Last updated: 6 June 2026